At Zeyra Jewellery, customer satisfaction is our top priority. If you are not completely satisfied with your jewellery purchase, we are here to assist you. Please read our return, refund, and exchange policy carefully.

1. Eligibility for Returns

To qualify for a return, the following conditions must be met:

• The item must be returned within 2 days of delivery
• The product must be unused, unworn, and in its original packaging
• All tags, seals, and original packaging must remain intact
• Items purchased during sale events or promotional offers may not be eligible for return (please check the specific product details)

For hygiene reasons, certain items cannot be returned.

Non-returnable for hygiene reasons:

• Earrings
• Jewelry items that come in direct contact with the skin

2. How to Initiate a Return

To request a return, please contact our support team.

Email
Zeyra.info@gmail.com

Phone
9910887600

Please include the following details:

• Order ID
• Reason for return

Once your request is reviewed and approved, we will provide return instructions.

Note:
Return shipping costs will be borne by the customer unless the product received is defective, damaged, or incorrect.

3. Refund Policy

• Refunds will be processed only after the returned item is received and inspected by our team.
• Once approved, refunds will be issued to the original payment method used during purchase.
• Refunds may take 7–10 business days to reflect in your account.
• Shipping charges are non-refundable, unless the return is due to an error from our side (such as a wrong or damaged item).

4. Exchange Policy

We offer exchanges under the following conditions:

• Exchange requests must be made within 24 hours of receiving the product
• Exchanges can be requested for size, color, or design, subject to availability
• Replacement products will be shipped within 5–7 business days after the exchange request is approved

Please note that exchanges depend on stock availability.

5. Non-Returnable Items

The following items cannot be returned or refunded:

• Customized or personalized jewellery
• Earrings or hygiene-sensitive jewellery items
• Products that show signs of wear, use, or damage caused by the customer

Need Help?

If you have any questions regarding returns, refunds, or exchanges, please contact us.

Email
Zeyra.info@gmail.com

Phone
9910887600

Thank you for shopping with Zeyra Jewellery – Crafted Elegance, Just for You.