{"id":12,"date":"2026-03-10T13:01:28","date_gmt":"2026-03-10T13:01:28","guid":{"rendered":"https:\/\/zeyrajewellery.com\/?page_id=12"},"modified":"2026-03-10T13:03:05","modified_gmt":"2026-03-10T13:03:05","slug":"refund_returns-2","status":"publish","type":"page","link":"https:\/\/zeyrajewellery.com\/index.php\/refund_returns-2\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t
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At Zeyra Jewellery, customer satisfaction is our top priority. If you are not completely satisfied with your jewellery purchase, we are here to assist you. Please read our return, refund, and exchange policy carefully.<\/strong><\/p>\n

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1. Eligibility for Returns<\/strong><\/h2>\n

To qualify for a return, the following conditions must be met:<\/strong><\/p>\n

\u2022 The item must be returned within 2 days of delivery<\/strong>
\u2022 The product must be unused, unworn, and in its original packaging<\/strong>
\u2022 All tags, seals, and original packaging must remain intact<\/strong>
\u2022 Items purchased during sale events or promotional offers may not be eligible for return (please check the specific product details)<\/strong><\/p>\n

For hygiene reasons, certain items cannot be returned.<\/strong><\/p>\n

Non-returnable for hygiene reasons:<\/strong><\/p>\n

\u2022 Earrings<\/strong>
\u2022 Jewelry items that come in direct contact with the skin<\/strong><\/p>\n

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2. How to Initiate a Return<\/strong><\/h2>\n

To request a return, please contact our support team.<\/strong><\/p>\n

Email<\/strong>
Zeyra.info@gmail.com<\/a><\/strong><\/p>\n

Phone<\/strong>
9910887600<\/strong><\/p>\n

Please include the following details:<\/strong><\/p>\n

\u2022 Order ID<\/strong>
\u2022 Reason for return<\/strong><\/p>\n

Once your request is reviewed and approved, we will provide return instructions.<\/strong><\/p>\n

Note:<\/strong>
Return shipping costs will be borne by the customer unless the product received is defective, damaged, or incorrect.<\/strong><\/p>\n

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3. Refund Policy<\/strong><\/h2>\n

\u2022 Refunds will be processed only after the returned item is received and inspected by our team.<\/strong>
\u2022 Once approved, refunds will be issued to the original payment method used during purchase.<\/strong>
\u2022 Refunds may take 7\u201310 business days to reflect in your account.<\/strong>
\u2022 Shipping charges are non-refundable, unless the return is due to an error from our side (such as a wrong or damaged item).<\/strong><\/p>\n

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4. Exchange Policy<\/strong><\/h2>\n

We offer exchanges under the following conditions:<\/strong><\/p>\n

\u2022 Exchange requests must be made within 24 hours of receiving the product<\/strong>
\u2022 Exchanges can be requested for size, color, or design, subject to availability<\/strong>
\u2022 Replacement products will be shipped within 5\u20137 business days after the exchange request is approved<\/strong><\/p>\n

Please note that exchanges depend on stock availability.<\/strong><\/p>\n

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5. Non-Returnable Items<\/strong><\/h2>\n

The following items cannot be returned or refunded:<\/strong><\/p>\n

\u2022 Customized or personalized jewellery<\/strong>
\u2022 Earrings or hygiene-sensitive jewellery items<\/strong>
\u2022 Products that show signs of wear, use, or damage caused by the customer<\/strong><\/p>\n

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Need Help?<\/strong><\/h2>\n

If you have any questions regarding returns, refunds, or exchanges, please contact us.<\/strong><\/p>\n

Email<\/strong>
Zeyra.info@gmail.com<\/a><\/strong><\/p>\n

Phone<\/strong>
9910887600<\/strong><\/p>\n

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Thank you for shopping with Zeyra Jewellery \u2013 Crafted Elegance, Just for You.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

At Zeyra Jewellery, customer satisfaction is our top priority. If you are not completely satisfied with your jewellery purchase, we are here to assist you. Please read our return, refund, and exchange policy carefully. 1. Eligibility for Returns To qualify for a return, the following conditions must be met: \u2022 The item must be returned …
Continue reading Refund and Returns Policy<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/zeyrajewellery.com\/index.php\/wp-json\/wp\/v2\/pages\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/zeyrajewellery.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/zeyrajewellery.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/zeyrajewellery.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/zeyrajewellery.com\/index.php\/wp-json\/wp\/v2\/comments?post=12"}],"version-history":[{"count":4,"href":"https:\/\/zeyrajewellery.com\/index.php\/wp-json\/wp\/v2\/pages\/12\/revisions"}],"predecessor-version":[{"id":3665,"href":"https:\/\/zeyrajewellery.com\/index.php\/wp-json\/wp\/v2\/pages\/12\/revisions\/3665"}],"wp:attachment":[{"href":"https:\/\/zeyrajewellery.com\/index.php\/wp-json\/wp\/v2\/media?parent=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}